Refund & Return Policy
Last updated: 22 Jan 2026
Thank you for shopping with Seabventures. We want you to be delighted with your purchase. If you are not entirely satisfied, our Refund & Return Policy explains how returns, exchanges, and refunds are handled. By purchasing from seabventures.com you agree to the terms below.
1. Overview
- We accept returns and issue refunds or exchanges for eligible items within the timeframe and under the conditions described below.
- Some items (e.g., final sale, perishable goods, downloadable software, hygiene items) may be non-returnable; such exceptions will be clearly noted on the product page at the time of purchase.
2. Return Window
- You have 30 calendar days from the date of delivery to request a return unless a different timeframe is specified on the product page.
- To be eligible for a return, items must be:
- Unused and in the same condition that you received them.
- In original packaging with all tags, manuals, and accessories.
- Accompanied by the original order number or packing slip.
3. How to Request a Return
- Contact us via WhatsApp only (no calls) at: +1 (307) 855-1976 or email: info@seabventures.com to request a return authorization within the return window.
- Provide your order number, item(s) you wish to return, reason for return, and photos if the item is damaged or defective.
- Once approved, we will provide return instructions and a return authorization number (RAN) if applicable.
Please do not send items back without a return authorization — unauthorized returns may be delayed or refused.
4. Return Shipping & Fees
- If the return is due to our error (wrong item, defective, or damaged), Seabventures will cover return shipping costs and provide a prepaid shipping label where feasible.
- For buyer’s remorse or change-of-mind returns, the customer is responsible for return shipping costs unless otherwise stated in a promotion or product-specific policy.
- Shipping costs are non-refundable except when the return is a result of our error.
- We recommend using a tracked shipping method and purchasing shipping insurance for returns — Seabventures is not responsible for return packages lost in transit when the customer arranges return shipping.
5. Inspection & Processing
- Once we receive your returned item, allow 5–10 business days for inspection and processing.
- We will notify you via email or WhatsApp message when we have received and processed your return.
6. Refund Methods & Timing
- Refunds will be issued to the original payment method used at purchase.
- Once your return is approved, refunds typically take:
- 3–5 business days to process internally.
- An additional 5–10 business days for your bank or card issuer to post the refund (timing depends on the issuer).
- For exchanges, we will either ship the replacement item after receiving the return or provide instructions to return the original and place a new order, depending on stock and the situation.
7. Partial Refunds & Restocking
- Partial refunds may be granted (at our discretion) for items returned in a used or damaged state not caused by our error, missing parts, or items returned beyond the return window.
- For certain large or special-order items, a restocking fee may apply; any such fee will be disclosed at the time of return approval.
8. Damaged or Defective Items
- If you receive a damaged or defective item, contact us via WhatsApp within 7 days of delivery and provide photos of the damage. We will:
- Arrange for return and replacement at no cost to you, or
- Issue a full refund if a replacement is not available.
- Keep all original packaging and materials until the claim is resolved.
9. Lost Returns
- If you ship a return using your chosen carrier, retain tracking information. Seabventures is not responsible for returned packages lost in transit when the customer arranges return shipping.
- If a return is lost in transit, we will assist in filing a claim with the carrier; reimbursements or exchanges will depend on the outcome of that claim.
10. Exchanges
- Exchanges are subject to product availability. If the desired replacement is out of stock, you may choose a refund or store credit.
- For expedited replacement shipping at customer request, additional shipping fees may apply.
11. Refunds for International Orders
- International returns follow the same policy, but the customer is responsible for return shipping costs unless the return is due to our error.
- Customs duties, taxes, and import fees paid on the original order are generally non-refundable. Customers may be responsible for any duties or taxes incurred when returning the item.
12. Fraud Prevention & Compliance
- We reserve the right to refuse returns that appear fraudulent, abusive, or violate these terms.
- For compliance and record-keeping, we may request proof of purchase and valid identification in certain cases.
13. Contact & Support
- To initiate a return, or for questions about our policy, contact us via WhatsApp only (no calls) at: +1 (307) 855-1976
- Email: info@seabventures.com
- Business address (for returns or correspondence): Seabventures, 30 N Gould St # 58871 Sheridan, WY 82801, USA